Shipping & Returns

Shipping within the UK

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Shipping for UK orders over £30 is free.

Orders under £30 will incur a fee of £4.95.

Up to 7 business days UK wide delivery.

14 Day Returns

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Within the UK

100% satisfaction guarantee within 14 days of purchase is required for refunds

Original proof of purchase is required

If you need to return a product that was purchased via a Synergie Skin stockist or clinic, please contact them directly


If you need to return a product that was purchased via an overseas Synergie Skin distributor, please contact them directly

How to return an item

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Returns without an authorisation will not be accepted. Please note the item/s must be in saleable condition, unopened, with original product packaging and hygiene seals untouched. You will be responsible for the cost of shipping plus handling fees.

  • 01

    Submit your return by clicking here & selecting Returns & Refunds

  • 02

    Our team will be in touch and a returns label will be sent to you upon approval.

  • 03

    Print your returns label, affix to your package, then drop it off at the post office at no cost to you.

*If you purchased from an international distributor or a Synergie Skin stockist, please contact them directly for assistance.

International orders: It is the responsibility of the customer to arrange their return’s shipment to our facility before a refund or exchange can be processed.

We highly recommend a shipping method that offers tracking upon receipt. Follow the instructions provided in your email, or for further assistance please email

Frequently Asked Questions

How long does shipping take? Plus Icon Minus Icon

Shipping times will vary depending on your location.

Shipping will take up to 7 business days UK-wide.

What type of proof of purchase is required? Plus Icon Minus Icon

Proof of purchase must be provided when returning products.

Accepted proof of purchase includes a tax invoice from your online order or a bank statement.

How long does it take to process a refund? Plus Icon Minus Icon

It may take Synergie Skin and your financial institution up to 8 business days to process your refund.

Returned items will be refunded using the same method used to make payment for your order.

What if I bought a product from a Synergie Skin stockist? Plus Icon Minus Icon

If you purchased from an international distributor or stockist of ours, please contact them directly for assistance.